Marta K. · Full Gym
LIFECYCLE
Paused 10 Julno bookings, no invoices
Resumed 24 Juleverything back
Expires 31 Decautomatic
Pause, cancel or end a contract
A contract is active, paused, cancelled or expired. You control the first three; the last one happens on its own.
Pausing
Pause a membership for travel or an injury and two things stop: the entitlements no longer cover new bookings, and no invoices are raised while it sleeps. Resume brings both back. Credits and dates stay exactly as they were, which also means pausing doesn’t stretch the contract: a fixed-term contract still ends on its day.
Cancelling
Cancelling ends the deal now: entitlements stop covering bookings and future invoices stop. Nothing is deleted; the contract and its history stay on the client’s page.
Ending on time
A contract with an end date expires by itself once the date passes; fixed-term plans set that date at sale. Expiry is the natural ending: access stops, history stays.
Paused members still count toward your Zenly subscription’s active-client cap; cancelled and expired ones don’t.
Good to know
None of these transitions touch seats that are already booked. If a paused or cancelled member shouldn’t keep their upcoming bookings, cancel those from the calendar; a staff cancellation always returns the credit.