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DocumentationPayments & billing

Raise, adjust or void an invoice

4 min read·Updated August 2026
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OverviewRaising one by handChanging what an invoice asks forVoiding one

Most invoices appear on their own: one with every sale, then one per billing period for a recurring contract. This guide is about the ones you handle yourself, and about the two ways to correct an invoice that is already out.

Raising one by hand

1
Open Invoices and choose New invoice.
2
Pick the member. Link a contract if the charge belongs to one, which pre-fills the amount from that contract’s price, or leave it unlinked for a one-off.
3
Set the amount and a description the member will recognize on their statement, like “Camisa do time” or “Aula avulsa”.
4
Check the due date. It starts at your payment terms counted from today and you can move it.

Linking a contract matters for more than the price. Only contract-linked invoices count towards the access rules in When a member stops paying; an unlinked one chases by email and nothing else.

If you collect online
Organizations with a payment account need the member’s CPF or CNPJ on their record before an invoice can be raised for them. The payment provider will not charge somebody it cannot identify, so Zenly asks while you still have the member in front of you rather than letting you find out at the moment you try to send the link. Collecting at the counter asks for nothing.

Changing what an invoice asks for

Change amount rewrites an open or overdue invoice in place, and it always asks for a reason. That reason is the difference between an invoice history you can read a year later and a number that changed for reasons nobody remembers, so it is required rather than optional.

Change amount · R$180,00
Down to R$150,00goodwill discount
Down to R$0,00written off
Below what is already paidrefund first

Payments already taken are the floor. Going under them would manufacture an overpayment, so refund a payment first if the amount really has to drop that far. Setting the amount to exactly what is paid marks the invoice paid, and setting it to zero writes it off.

Voiding one

Void an invoice that should never have existed: a duplicate, or a sale that fell through. Voiding is for invoices nobody has paid; once money has arrived, refund the payment instead. A void invoice stays visible, because deleting the record of a charge a member saw is how disputes become unanswerable.

Voiding an invoice with a live payment link also withdraws the charge, so a member who kept the link in their inbox cannot pay something you cancelled.
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OverviewRaising one by handChanging what an invoice asks forVoiding one